Job ID:
Title:	Bi-Lingual Customer Service Reps
Location:	Bethlehem
Type:	FT
Industry:	Customer Service
Pay Rate:	8.00
Post Date:	07/07/2010
Job Description:
Primary responsibilities: • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders • Answers incoming customer calls in a prompt and professional manner. • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data. • Demonstrates the ability to effectively maneuver through appropriate system screens, utilize available department tools/information, requesting assistance as needed. • With supervision and coaching, learn how to develop and ask open-ended questions and use effective listening skills to obtain information from the customer. • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities. • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer. •Responsibilities/requirements subject to change based on business needs. • May perform other related duties as required
Job Requirements:
• Ability to type 30 words per minute and perform data entry accurately. • Working knowledge of Microsoft Office applications. • Excellent customer service skills. • Excellent communication skills (written and oral) with the ability to communicate effectively. • Strong organizational skills and attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses. • Ability to retain information and utilize critical thinking skills. • Ability to balance multiple work assignments and adapt to a changing work environment. Bi-lingual, English/Spanish